Frequently Asked Questions (FAQ)
Order Processing Time
We aim to process all orders within 1-3 business days of receipt.
Delivery Time
Once your order has been processed and shipped, you can expect delivery within 3-8 business days to addresses in Norway.
Order Tracking
Once your order has been shipped, you will receive an email confirmation with your order number. You can track your order at any time via our 'Order Tracking' page using your order number.
Shipping Costs
Shipping is always free. You will not be charged extra, regardless of the size or weight of the package.
Return Policy
You can return products within 30 calendar days of receipt. Return shipping is at the buyer's expense. Once the return is approved, a refund will be issued to the original payment method. See our return policy for more details.
Return Policy Exceptions
Yes, there are exceptions, such as partial refunds for used or damaged items, or products that are not in their original condition. For more information, see our return policy.
Contact us if you have any questions or problems with your order
If you have any questions or problems with your order, please contact us via our contact page. We will do our best to respond quickly.
Contact information:
Email: info@morkenmotehus.com
Or contact us using the contact form.
Company information:
Morken Motehus
Address: RM 01, 26th Floor, Working View Comm Building, 21 Yiu Wah Street, Causeway Bay Hong Kong (not a return address)
(Our business address is not a return address. Packages sent here will be rejected.)
Email: info@morkenmotehus.com
Contact form
Organization number: 77239767
Phone number: +31 613303881 (no customer service)
Our customer service is available Monday to Friday from 09:00 to 17:00. We strive to respond to all emails within 24 hours.